Success Case

Integrated Quality Management Supporting a Global Operation

About the client
PRYSMIAN Colombia, part of the Prysmian Group —a global leader in cable and energy and telecommunications systems manufacturing— operates under the highest standards of quality and efficiency. In alignment with its global policies, the company decided to move forward with the digitalization of its Integrated Management System (IMS) to ensure traceability, regulatory compliance, and operational efficiency.

The challenge
In 2022, PRYSMIAN Colombia approached EXIMO with the goal of implementing a robust, customizable digital tool aligned with ISO standards—focusing particularly on quality management, customer experience, and continuous improvement.

The solution: IQuality®
The project began on August 1, 2022, with the implementation of IQuality®, tailored to the client’s specific needs through the configuration of key modules:

• Document Management Module: Enables organized version control and distribution of all IMS documentation, ensuring secure and agile access to policies, procedures, and instructions
• PQRS Management (Praise, Petitions, Complaints, and Claims): Structured logging, traceable processing, alerts, and efficient resolution—strengthening customer relationships and the service culture
• Performance Indicators: Clear real-time visualization of KPIs, trend monitoring, and strategic decision-making support
• Findings Management: Registration, root cause analysis, and follow-up until the effective resolution of deviations and non-conformities

Key people involved:
• Fabián León
• Clara Castiblanco

Results achieved:
• Digital standardization of the management system in compliance with ISO standards
• Faster response and resolution of customer PQRS cases
• Strategic KPI visibility across all organizational levels
• Shorter audit times and greater readiness for external evaluations
• Improved collaboration between operational and management teams

Technology tailored to global management
The implementation of IQuality® at PRYSMIAN Colombia reaffirms the value of a modular, scalable, and international-ready platform—adaptable to both large corporations and SMEs, while respecting the regulatory and cultural particularities of each country.

Testimonial

“With IQuality®, we found a platform that adapts to our structure and culture, enabling efficient and professional control of our management processes.”
— Fabián León, Quality Management Team – PRYSMIAN Colombia

Looking for a simple, agile, and professional way to manage your ISO system?
With IQuality®, your organization takes the leap into digital management.